How can we help?
Email us at support@esdras.app. We aim to reply within one business day.
Include your company code and, if something isn't working, what you were doing and any message you saw. A screenshot helps.
Common questions
What do I need to run Esdras?
The Windows app runs on Windows 10 or 11 and connects over the internet to your company's Esdras server, which we host for you. An iPhone app for scanning, counting and receiving on the shop floor is coming soon.
Is there an iPhone app?
It's coming soon. When it's ready, we'll send existing customers instructions to install it on their team's iPhones.
Can I bring in my existing product list?
Yes. Import a spreadsheet (CSV) and preview every change before it's applied. We're also happy to help with your first import.
Is my data kept separate from other businesses?
Yes. Each company gets its own separate database. Your products, prices and costs are never shared with other customers.
Does Esdras work with my point-of-sale or accounting system?
Square, Shopify, Clover and QuickBooks integrations are on the way. If you use something else, ask us. Custom integrations are part of what we do.
Does the AI assistant see my data?
Only if your administrator turns it on, and then only what each request needs, usually summaries rather than your whole database. Costs and prices from your records stay private unless you allow them (files you choose for it to read, like an invoice, are sent as they are), your staff's names are removed, and the assistant never changes anything without your approval. See our Privacy Policy for details.
How much does it cost?
Pricing depends on your number of stores and users. Email us and we'll put together a quote.
Can I get my data out if I leave?
Yes. You can export your data at any time, and we'll help you get a full copy if you cancel.